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Welcome to
Call Center Technology!

About Call Center Technology

We are always looking for hardworking professional candidates with excellent communication skills. We provide comprehensive paid training as well as competitive wages and opportunities for advancement. We believe in promoting from with in. If you have the dedication and desire to be part of an industry leading, extraordinary Customer Service Team, then we have a place for you!

Become an Agent

Careers

Call center agents deal with customers via telephone, Internet, e-mail and instant messaging. They work in telephone call centers or multimedia contact centers, handling a variety of functions, including customer service, technical support, tele-sales and customer contact. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

Skills

Call center agents must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry. They must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately. They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.

Qualifications

Employees in customer service jobs, such as call center agents, generally require a minimum of a high school diploma. Previous experience in a customer service position may be valuable. Companies with call centers provide training in product knowledge, customer service policies and call center procedures. Employees must be willing to work at the times required by call center managers, and some positions include evenings, weekends and public holidays.

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